Gt500 Privacy Policy
Gt500 takes the protection of every user's personal data seriously. This document clearly outlines what information we collect, how it is used, who can access it, and your rights as a user of our platform in Malaysia.
Last updated: January 2026. This policy applies to all users of the gt500 platform.
Content Summary
- Information Collected
- Purpose of Data Use
- Cookies & Tracking
- Data Storage & Security
- Sharing with Third Parties
- User Rights & Policy Updates
1. Information We Collect
Account & Identity Information
When you register with gt500, we collect the following information:
- Full name and date of birth
- Email address and phone number
- Residential address in Malaysia
- Identity verification documents when requested for account verification purposes
Payment & Transaction Information
To process deposits and withdrawals in MYR, we retain:
- Payment method used (e.g., FPX, digital wallet)
- Deposit and withdrawal transaction records
- Payment reference number
- Note: Full card details are not stored on gt500 servers — they are processed through certified third-party payment gateways
Device & Browser Information
Our platform automatically records the following:
- Device type and operating system (Android/iOS)
- Browser type and version
- IP address and approximate location
- Usage data including pages visited and session duration
Gaming Activity Data
To ensure security and fairness, gt500 retains:
- Betting records and game results
- Bonus usage history
- Account login and logout logs
- Communication records with customer support
2. How Your Information Is Used
Gt500 uses collected data solely for legitimate purposes directly related to platform operations. We do not sell your data to any third party for marketing purposes.
The primary purposes for which user information is used are as follows:
- Identity verification and fraud prevention — ensuring accounts are accessed only by their rightful owners and detecting suspicious activity.
- Financial transaction processing — processing MYR deposits and withdrawals accurately and securely.
- Platform service delivery — providing access to Live Casino, slots, Sports Betting, and other features based on your account settings.
- Customer support — helping resolve technical issues, account enquiries, and any other requests you submit.
- Legal compliance — fulfilling legal obligations applicable in Malaysia, including anti-money laundering requirements.
- Platform improvements — analysing aggregated usage patterns to improve the overall gt500 user experience.
3. Cookies & Tracking Technologies
The gt500 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Session Cookies: Stores your login credentials for the duration of the current session. Automatically deleted when you close your browser.
- Preference Cookies: Saving your language and display preferences so you don't have to reset them each time.
- Security Cookies: Detecting unusual access patterns to protect your account from unauthorised access.
- Analytics Cookies: Collecting aggregated usage data (without personal information) to help us understand how users interact with the platform.
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in.
How to Manage Cookies
Most modern browsers allow you to control or delete cookies. Here is a quick guide:
- Open your browser settings (Chrome, Safari, Firefox)
- Look for the "Privacy" or "Security" section
- Select the option related to cookies and site data
- You can delete existing cookies or block new ones
- For the best gt500 experience, we recommend keeping session and security cookies enabled
4. Data Storage & Security
All data transmitted between your device and gt500's servers is encrypted using TLS (Transport Layer Security) protocol. This ensures your information cannot be intercepted in transit, whether you are on WiFi or mobile data.
Active account data is retained for the duration the account remains active and up to five years after account closure to meet legal requirements. Financial transaction records are kept in accordance with compliance requirements set by the relevant authorities.
Access to user data within gt500's internal systems is restricted to staff who require it to perform their duties. All access is logged and monitored. No employee is permitted to access user data outside the scope of their assigned role.
5. Sharing Information with Third Parties
Gt500 does not sell, rent, or transfer users' personal data to third parties for marketing or commercial purposes. However, there are limited situations where information may need to be shared:
- Payment processors: The third-party payment gateways used to process MYR transactions require only minimal transaction information. All payment processors we work with comply with industry security standards.
- Legal authorities: gt500 will disclose the necessary information when required by law, court order, or a lawful request from enforcement authorities.
- Software and infrastructure providers: Technology vendors supporting platform operations may have limited access to technical data. All vendors are bound by strict confidentiality agreements.
- Fraud prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the authorities or industry fraud prevention networks.
Your Rights as a gt500 User
As a user of the platform, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Requesting corrections to inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data under certain circumstances, subject to legal obligations we are required to fulfill.
- Right to Object: Object to the processing of your data for specific purposes.
- To exercise any of the above rights, contact gt500 support by email at [email protected], clearly stating your request.
6. Policy Changes & How to Contact Us
Changes to This Policy
Gt500 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or an email to your registered address. The latest version of this policy is always available on this page with a clear last-updated date.
Continued use of the gt500 platform following any policy changes will be considered acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.
Contact Our Privacy Team
If you have any questions, concerns, or requests relating to data privacy, please reach out to us through the following channels:
- Email: [email protected] (please indicate "Privacy Enquiry" in the subject line)
- Live chat: Available 24 hours a day, seven days a week via the chat icon within the platform
- We are committed to responding to privacy-related enquiries within 5 business days
For more comprehensive data protection, you may also refer to Terms & Conditions platform and responsible gaming information us.